Service Delivery Policy
Last updated: June 1, 2026
1. Digital Services Only
BRIXFLY provides digital services exclusively. We do not manufacture, ship, or deliver physical products. All deliverables are transmitted electronically through secure digital channels.
2. Delivery Methods
| Deliverable Type | Delivery Method |
|---|---|
| Websites & Apps | Deployed to hosting (Vercel, AWS, DigitalOcean) |
| Source Code | GitHub/GitLab repository transfer |
| Design Files | Figma file access or export |
| Documents & Reports | Google Drive, Email, or project tool |
| Credentials | Encrypted secure sharing |
| Automation Workflows | Deployed to n8n/server instance |
3. Delivery Timelines
Estimated timelines by service type:
| Service | Typical Delivery |
|---|---|
| CMS Website (WordPress/Framer/Wix) | 1–3 weeks |
| Ecommerce (Shopify/WooCommerce) | 3–8 weeks |
| Custom Web Development | 4–12 weeks |
| Mobile App Development | 8–20 weeks |
| AI & Automation Setup | 2–6 weeks |
| SEO (initial audit + strategy) | 1–2 weeks |
| Social Media (first month) | 1 week setup |
| Ads Campaign Launch | 3–5 business days |
Note: These are estimates. Exact timelines are confirmed in your project agreement (SOW).
4. Milestone-Based Delivery
Projects are delivered in defined milestones:
- Discovery & Strategy — Strategy document and project plan
- Design — Figma mockups submitted for approval
- Development — Staging/preview site for review
- Revisions — Feedback incorporated
- Launch — Deployed to live environment
- Handover — Credentials, documentation, training
Each milestone requires Client approval before proceeding to the next.
5. Client Responsibilities for Delivery
Timely delivery depends on:
- Client providing content and assets when requested
- Feedback submitted within 48 hours of review requests
- Decisions made by the designated point of contact
- Access credentials provided for hosting, domains, etc.
Delays in Client response directly extend the delivery timeline on a day-for-day basis.
6. Acceptance Criteria
A deliverable is considered accepted and delivered when:
- Client provides explicit written approval (email, project tool), OR
- 7 calendar days pass after submission with no Client feedback
Once accepted, changes are treated as new scope and quoted separately.
7. Post-Delivery Support
- All projects include 30 days of post-launch bug-fix support at no extra cost
- "Bug" means functionality not working as specified in the SOW
- New features, design changes, or content updates are not bugs
- Extended support and maintenance packages are available separately
8. Failed Delivery
If we are unable to deliver due to circumstances within our control:
- We will notify the Client immediately
- Provide a revised timeline
- If delivery cannot be made within a reasonable timeframe, refer to our Refund Policy for applicable remedies
9. Contact
Delivery enquiries: support@brixfly.com